How to order

Placing an order
Orders can be placed online, over the telephone and in person in one of our showrooms.

Online:
Online orders are processed securely through our website, with SSL encryption. You do not have to include payment details online if you prefer to confirm them over the phone.

Telephone:
We are always accessible and will be more than happy to discuss special requirements with you and clarify any product queries you might have.

Showrooms:
You can place your order in person in one of our two showrooms in Kew (233 Sandycombe Road, Richmond TW9 2EW) and Weybridge (29 Queens Road, Weybridge, Surrey KT13 9UG )

Payment
We accept all major credit and debit cards except American Express, BACS transfers direct into our bank account and cash payments at our showrooms.

When placing an order online, payment is only procesed once your order has been confirmed by us and an estimated delivery date has been provided. In the case of made-to-order items, a deposit payment of 30% is required at the time of order. The remaining balance is processed when the goods are ready for delivery.

Delivery
Our standard two-man delivery service costs £50+VAT and covers most of London and the South East. Other areas areas are also covered, but charges might vary. When delivering our furniture, our crew will unpack all goods and place them in the room of your choice. They will also remove all packaging from your property. Assembly is also provided in most locations for a flat charge of £30+VAT. This excludes hanging wall units and fitting wardrobes, as these are jobs that are priced individually. Special deliveries where access is restricted will incur additional charges. If in doubt, please contact us.

Smaller items tend to be sent by courier for a flat charge of £15+VAT. Collections are also possible from our showrooms, free of charge.

After-sales
We are fully committed to customer satisfaction and will always endevour to resolve any problems in an efficient and prompt manner. Our testimonials are proof of our commitment to providing the best possible service.